Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact me at knittingwithkathryn@gmail.com. 

You can always contact me for any return question at knittingwithkathryn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on sale or custom dyed items (including Advent Calendars) or gift cards.

Exchanges
Please return the item in the same condition that you received it, unused, and in its original packaging with a self addressed post bag. If you forget to send a self addressed post bag I will invoice you for return postage.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or you can choose store credit.